Your request was successfully submitted.
Contact us

How is the balance of my account calculated?

The balance that is showing in the upper-left corner of your interface is called the 'authorised balance'.

This balance takes into account all transactions, whether they are 'Settled' or 'Processing', so you always know what remains available to you.

On the other hand, for accounting reasons, your bank statements only take account of 'Settled' transactions and do not include 'Processing' operations.

You still have a question?

If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!