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How long does it take before I receive my Qonto card?

Physicals cards are delivered to the personal address of the cardholder or the company’s head office.

The shipping address is selected by the account administrator during the card creation.

The delivery time is 5 to 7 working days. Our physical cards are sent with mail tracking in France. Postal tracking is available 24 hours after initiating the order. You can follow the journey of your card to your mailbox at any time from the Cards section of your application.

Note: All our X cards are sent via DHL services.

If you have not received your card within this period, do not hesitate to contact us.

Note: For security reasons, the card order is validated only when the PIN code is set up by its holder. If you have ordered a card for one of your employees, he will receive an email asking him to set up his Pin code.

Virtual cards are activated as soon as they are created and allow online payments.

For more information to set up your PIN code, click here.

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!