I want to report a transaction, how should I proceed?

If you notice a fraudulent use of your account or if you want to contest a transaction, you can report it.

All you have to do is follow these steps:

  • Go to your 'History'
  • Select the suspicious transaction
  • In the tab on the right-hand side, click on 'Transaction details'
  • Click on 'Report'
  • Explain why you contest this transaction
  • Enter your password and click on 'Report transaction'.

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