Physical cards have to be activated before you can use them.
When creating a new physical card (for a user, or for yourself), you'll receive automatically an email to set up your personal PIN code.
This action will confirm the physical card order and it will be shipped to you within 5-7 business days.
Once you've received your physical card, go to the Cards section on the left of your Qonto interface. Select your new card and then click on Activate card in the tab on the right.
You're asked to type in the ID number of your card. This ID is written on the back of the card, just below the signature zone.
In order to finalize the card activation, withdraw money from an ATM, thanks to the PIN code you set up before.
Once activated, you’ll be able to process payments, either online or in physical shops, depending on permissions set up by your account admin.
Note: Virtual cards do not need to be activated and can be used immediately.