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My transfer hasn't been executed, what should I do?

It might take a while before your transfer is settled, especially when it comes to FX transfers, which can take up to 3 business days before to be executed.

Please also make sure that you have a sufficient balance to process this transfer.

If your account has been debited but your beneficiary hasn't received his/her money after 3 business days, please get in touch with our Customer Support Team who will be happy to give a hand.

You still have a question?

If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!