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How can I reset my PIN code?

If you entered 3 times a wrong code or just forgot it, you can reset your PIN code anytime from your application.

To reset your Mastercard PIN code, select the card from the Cards section. 

From the right tab of your screen, click on Reset PIN code. Then, define a new card secret code. 

>> How to choose a secure PIN code?

Once the reset request is completed, all you have to do is to activate your new PIN code in order to process payments with PIN code entry.

Two options:

  • Process a card payment transaction with PIN code entry in-store
  • Process an ATM withdrawal. If you don't want to withdraw cash, cancel the transaction once the PIN code is entered. 

Withdrawing cash from an ATM may include fees, we advice you to process a card transaction payment. 

 

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!