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Why has my transfer been declined?

If your transfer hasn't been authorised, we advise you to follow these steps:

  • Please check if there's enough money in your balance to process this transfer
  • Make sure that you select the right operation type (single euro transfer or single non-euro transfer) 

Do not hesitate to contact our Customer Support Team for more information.

Do you still have questions?

Our support is available at 01 76 41 03 08 from Monday to Friday from 9am to 6pm and Saturday from 9am to 5pm! 😍