Why has my transfer been declined?

If your transfer hasn't been authorised, we advise you to follow these steps:

  • Please check if there's enough money in your balance to process this transfer
  • Make sure that your beneficiary hasn't been removed from the list of your beneficiaries,  visible on the right-hand side of the transfer creation page.

Do not hesitate to contact our Customer Support Team for more information.

Have more questions? Submit a request

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