I changed my phone, how to activate two-factor authentication on my new device?

Before you can activate two-factor authentication (2FA) on your new device, you need to deactivate it from the former one. To do so, you've got two options:

1. If you still have access to your former device:

On the Qonto interface, go to the 'Sign-in & Security' tab and click on 'Deactivate'.



Then open your two-factor authentication application on your old phone or tablet, and enter the six-digit confirmation code on the interface, before to click on 'Deactivate 2FA'.

2. You don't have access to your former device anymore:

You can use the recovery key you got when you first activated 2FA.
This key is composed of 10 alphanumeric characters, separated by a dash.

Once you've done that, you can activate two-factor authentication on your new device, following this process.

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