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What should I do if I lose access to my 2-step verification device?

Here's what to do if:

  • You have lost access to the phone on which the SMS are sent,
  • You have lost access to the phone number,


Contact our support

For security reasons, you will need to contact our support team.

Make sure to have an identification document with you, and give us a call: we will help you. 


Do you still have questions?

Our support is available at 01 76 41 03 08 from Monday to Friday from 9am to 6pm and Saturday from 9am to 5pm! 😍