COVID-19 - Important information

Continuity of service and additional measures taken by Qonto. All of our actions on this page.

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What should I do if I lose access to my 2-step verification device?

Here's what to do if:

  • You have lost access to the phone on which the SMS are sent,
  • You have lost access to the phone number,


Contact our support

For security reasons, you will need to contact our support team.

Make sure to have an identification document with you, and give us a call: we will help you. 


Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!