Your request was successfully submitted.
Contact us

What is a SEPA mandate?

Some creditors, especially tax institutions, may request that you fill out a form called a "mandate". It authorizes your creditor to debit a sum of money from your Qonto account at any time, as long as you know in advance about future payment dates.

However, most SEPA Direct Debits (SDD) do not require the exchange of a mandate between the creditor and the debtor.

You didn’t receive a SEPA mandate

If you didn’t receive a mandate (either physical or digital), this probably means that your direct debit will be initiated by your creditor as soon as you have sent the following information to him:

  • Your full name
  • Your address
  • Your Qonto IBAN and BIC numbers

In return, they must provide you with a payment schedule.

Note: this type of SDD provides protection against wrong or fraudulent payments. You have 13 months after the debit date to dispute an unjustified debit and get a refund.

You received a B2B SEPA mandate

A direct debit mandate always includes 3 types of information:

  • The unique mandate reference (UMR)
  • Your SEPA Merchant ID (ICS)
  • The frequency of payment (single or recurring)

If you received this type of mandate, you must and upload it to your Qonto account to authorize it:

  • Fill in the required fields
  • Check your information before confirming.

You can suspend future direct debits and manage authorizations directly in your Qonto account.

You still have a question?

If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!