COVID-19 - Important information

Continuity of service and additional measures taken by Qonto. All of our actions on this page.

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How does the billing work?

How will I pay my monthly subscription?

We’ll charge you directly from your Qonto account. That’s why your account balance should be higher than your monthly charge.

To know how much your monthly subscription is going to cost you, click here.

What happens if Qonto can’t charge me?

In case of an insufficient balance on paymentdue date, Qonto will not be able to charge your account and you will be notified of a "payment failure".

Payment failure events are cumulative and will be stored awaiting for future payment. As soon as the balance will be sufficient, Qonto will charge your account with the total amount of unpaid fees.

For example, if we can’t charge your Solo plan subscription fees for 2 consecutive months (= €18 excl. VAT), then you will be charged retroactively as soon as your balance reached a sufficient amount (superior to €18 excl. VAT in this case).

What is the payment due date for my subscription?

We charge your fees monthly, on the anniversary date of your account creation. On that date, we generate your invoices including all applicable fees for the period.

For example, if you subscribed on May 20th, your invoice will be available on the 20th of each month for the previous period.

You can find your bill in your Qonto app:

  1. Click on your organization name and select Settings
  2. Then go to the Subscription tab
  3. And click on the Download Invoices button

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!