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How does 2-step verification work?

2-step verification is a temporary code, requested as an additional verification method (on top of your password) to perform all actions that can directly or indirectly lead to an outflow of cash from your account. 

 

How does 2-step verification work? 

  • Temporary verification codes will be required to verify every critical action on your account
  • Temporary codes will be generated by a third-party mobile app, or sent to you by text, depending on the method you choose during set-up
  • You can set up 2-step verification from your personal settings, in the login & security tab

 

How can I set up Authentication App 2-step verification? 

STEP 1: Download an Authentication app

You need to download and install an authentication app on your smartphone or tablet. Choose one from the options below. 

 

STEP 2: Set up your Authentication App 

  1. Sign in to your organization, and head to your login & security tab at (qonto.eu/users/profile/security)
  2. Find the 2-Step verification section, and click Set up to get started
  3. You will be presented with two possible methods. Pick Authentication App to generate verification codes from the authentication app on your device. 
  4. Open the Authentication app you installed in step 1. Add a new account. In Google Authenticator and Authy, you can do this by tapping the + button.
  5. With your Authentication app, scan the QR code using your phone's camera. Alternatively, if scanning doesn't work, you can manually enter the secret key displayed below.
  6. In the next step, enter the 6-digit temporary code generated by the app.

 

✅ You're all set! 2-Step verification is now set-up for your account. From now on, you will need to enter the code generated by the app for every critical action you do on your account.

 

If you are experiencing any errors, double check that: 

  • The temporary codes generated by your app are only valid for 30 seconds. If one fails, enter the next one, and it should work. 
  • Your phone's time settings have to be set to automatic. If the date or time on your phone are not set to automatic, 2-Step verification won't work. Do set it to automatic, and start the setup again.

 

How can I set up SMS 2-step verification? 

  1. Sign in to your organization, and head to your login & security tab at (qonto.eu/users/profile/security)
  2. Find the 2-Step verification section, and click Set up to get started
  3. You will be presented with two possible methods. Pick Text messages (SMS) to receive temporary verification codes by text on your phone
  4. Fill in or confirm your phone number
  5. In the next step, enter the 6-digit temporary code you received by text. Do note: this code is only valid for one minute. If you missed it, request a new code. 

 

✅You're all set! 2-Step verification is now set-up for your account. From now on, you will have to fill in the temporary verification code you receive by text for every critical action you do on your account.

How can I change my 2-step verification method? 

If you're currently using SMS verification and want to switch to App (and vice-versa), here's what to do: 

  1. Sign in to your organization, and head to your login & security tab at (qonto.eu/users/profile/security)
  2. Find the 2-Step verification section, and click Edit to change your method.

 

I changed or lost my phone, how can I get 2-step verification to work again?

If you lost access to the device or phone number on which you set up 2-step verification, click here to find out what to do.

 

 

You still have a question?

If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!