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How can I suspend a Direct Debit?

You can suspend your direct debits directly from your Qonto application.

When shall I suspend a Direct Debit?

  1. If there’s no payment yet and if there’s no mandate uploaded on your Qonto account for this creditor, unfortunately, you will have to wait for a first debit to initiate a refund request and then suspend the debit. 
  2. If the SEPA mandate has been already uploaded on your Qonto account, then, you will have to suspend it to make sure that no payments are debited by this creditor. 
  3. If the SEPA mandate is uploaded and the payment is displayed as "in progress", unfortunately, you will have to wait for the debit to be executed to initiate a refund request for this payment. You can suspend the mandate to make sure that no more payments are debited by this creditor. 
  4. If the SEPA mandate is uploaded and the payment has been debited, you can request a refund. Also, you can suspend the corresponding mandate to make sure that no more payments are debited by this creditor. 

How to suspend a Direct Debit?

1- Go to the Direct Debits section on the left side of your interface,

2- Select the one you want to suspend. Then, click on the Suspend button at the bottom of the page.

This action will suspend all future payment related to this mandate

If you change your mind, you can reactivate this Direct Debit clicking on Reactivate.

-> How to request a Direct Debit refund?



 

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