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When and how can I close my former account?

☝️This article concerns only those customers whose account details begin with TRZO. 

You have 90 days to switch all your banking activity from your former account to your new current account. 

After the delay, your former account will be closed and any remaining balance will be automatically transferred to your new current account. 

☝️ Even after this time, you will continue to have access to your transaction history and all downloadable documents from your former account. 

If you have moved all your banking activity to your new current account before these 90 days? 

Once all your funds and banking activity have been transferred to your new current account, there is no more reason to leave your former account open!

Let’s make it simple. Send us a message at support@qonto.eu to let us know that your former account is ready to be closed. 

Need some help?

You have two options:

The number is free, of course. And there is a whole team ready to help you, so don't hesitate to contact us. 🤗



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